RocketNode - Actively thwarting DDoS attacks against the VA network – Incident details

System Under Maintenance

Actively thwarting DDoS attacks against the VA network

Resolved
Degraded performance
Started about 1 year agoLasted 8 days

Affected

Panel

Degraded performance from 9:59 PM to 1:59 PM

Billing

Degraded performance from 9:59 PM to 1:59 PM

Virginia Locations

Degraded performance from 9:59 PM to 1:59 PM

VA Game Servers

Degraded performance from 9:59 PM to 1:59 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    We are continuing to monitor the attacks against our VA network.

    Our engineering teams have recently pushed out a new feature set to automatically enable our enhanced protection on a per-server basis. We will be backfilling servers tomorrow morning (restarting your server tonight can also adopt the protection if you don't want to wait until tomorrow). The more servers we adopt into our enhanced protection, the less room there is for an attack to hurt. We will ensure everything is locked down ironclad tomorrow.

    To also provide some additional clarity, enhanced protection is not a new subscription plan or something like that, but rather our game specific filtering which will allow our network to thwart attacks in milliseconds rather than seconds (like the 60 second downtime sprints we've been seeing).

    We will keep everyone updated with any further developments. Thank you!

  • Monitoring
    Monitoring

    For the past few days or so, our network engineering team has been actively handling DDoS attacks against the VA network.

    We believe the attacks have concluded and have fully identified the perpetrator. We will continue to monitor the network and be available to provide any manual intervention necessary. In the meantime, our team is still working around the clock to improve our automated DDoS mitigation strategies and response time.

    We will keep everyone updated with any further developments.

  • Identified
    Identified

    For the past day or so, our network engineering team has been actively handling DDoS attacks against the VA network. We are aware of these attacks and have a strong understanding of their scope.

    If you are seeing your server or our panel go down for around 60 seconds and then come back, this would be the cause. Please bare with us during this period - all our teams are working around the clock to improve the latency response of the network.

    We will keep everyone updated with any further developments.