RocketNode - Upgrading VA Cluster – Maintenance details

SEP9

Upgrading VA Cluster

CompletedSeptember 09, 2023 at 6:30 PM – 10:36 PMUTC

Affects

Services

Under maintenance from 6:30 PM to 10:36 PM

Billing Panel

Under maintenance from 6:30 PM to 10:36 PM

Apollo Panel

Under maintenance from 6:30 PM to 10:36 PM

  • CompletedSeptember 09, 2023 at 10:36 PMUTC

    Maintenance has been completed successfully. We will be writing a post-mortem detailing this incident later.

    We will be monitoring our systems for the next 24 hours to ensure reliability - for now, we are looking good. Thank you so much for dealing with us throughout the entire incident.

  • UpdateSeptember 09, 2023 at 10:27 PMUTC

    A fix has been implemented and we are now recovering the services.

  • UpdateSeptember 09, 2023 at 10:06 PMUTC

    The root cause of the downtime has been identified - we are performing the fixes necessary now

  • In progressSeptember 09, 2023 at 6:30 PMUTC

    Maintenance is now in progress

  • PlannedSeptember 09, 2023 at 6:30 PMUTC

    We are planning to upgrade our Kubernetes VA cluster in the next few minutes. We expect zero downtime during this upgrade - we always like to inform our customers before we make any adjustments.