RocketNode - RN27, Dallas TX - Full Outage – Incident details

All systems operational

RN27, Dallas TX - Full Outage

Resolved
Partial outage
Started over 1 year agoLasted about 6 hours

Affected

Texas Locations

Partial outage from 1:47 PM to 8:08 PM

Texas Game Servers

Partial outage from 1:47 PM to 8:08 PM

Updates
  • Resolved
    Resolved

    The node appears stable so we're marking this as resolved for now.

  • Monitoring
    Monitoring

    We've been able to get the system up due to a hardware reboot but we are still investigating the logs to see what caused the machine to go down. RN27 will resume operation unless specified otherwise. We will monitor the system for the time being.

  • Update
    Update

    We've been informed techs are being sent to inspect the server and bring it back online. We will keep you informed.

  • Investigating
    Investigating

    We have been made aware via our monitoring stack that RN27 Texas is down. We are investigating the cause and escalating this issue upstream to get the server checked to see why it's down and resolve the issue as soon as possible! We'll keep you updated.