RocketNode - Game Panel / Billing / VA Game Outage – Incident details

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Game Panel / Billing / VA Game Outage

ResolvedMajor outage21 hours 14 minutes

Affected

Services

Major outage from 5:57 PM to 7:19 PM, Operational from 7:19 PM to 7:39 PM, Partial outage from 7:39 PM to 3:12 PM, Operational from 7:39 PM to 3:12 PM

Billing Panel

Major outage from 5:57 PM to 7:19 PM, Operational from 7:19 PM to 7:39 PM, Partial outage from 7:39 PM to 3:12 PM

Apollo Panel

Major outage from 5:57 PM to 7:19 PM, Operational from 7:19 PM to 3:12 PM

  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    We are aware that billing is back offline and offline VA game servers are not rebooting - our team is investigating further.

  • MonitoringUTC

    Our fiber link has been replaced and access to all services (Game Panel, Billing, VA GAME) have been restored. We are continuing to monitor the network closely.

  • UpdateUTC

    We have an onsite technician working on restoring network connectivity. Thank you for your continued patience.

  • InvestigatingUTC

    Our fiber link is currently down. We are currently investigating further with our upstream.