RocketNode - Connection issues affecting Ashburn and Dallas – Incident details

All systems operational

Connection issues affecting Ashburn and Dallas

Resolved
Degraded performance
Started 5 days agoLasted 2 days

Affected

Locations

Degraded performance from 5:40 AM to 9:51 AM

Dallas

Degraded performance from 5:40 AM to 9:51 AM

Ashburn

Degraded performance from 5:40 AM to 9:51 AM

Updates
  • Resolved
    UTC
    Resolved

    We have worked closely with CosmicGuard to identify and resolve the underlying issue, and all related problems should now be resolved. This incident primarily affected servers created during a specific timeframe and did not impact all services.

    If you are still experiencing any issues, please contact our support team. We appreciate your patience and cooperation while we worked toward a resolution.

  • Investigating
    UTC
    Investigating

    We are investigating reports of players being unable to join servers and experiencing timeouts while fetching resources. The issue originates with our upstream provider, CosmicGuard. We are awaiting a fix from their team and will provide updates as they become available.