RocketNode - Notice history

Network connectivity and CosmicGuard DDoS Protection for VA VPS services has been restored.

Our upstream provider identified a bug in the recently deployed software update on their core switches which is preventing traffic from being properly routed through our CosmicGuard tunnels. The tunnels have been re-established on alternative routers and the connection has stabilized.

Our upstream provider successfully restored network connectivity to our nodes within the scheduled 30 minute maintenance window the evening of 6/21. However, during this emergency maintenance, our CosmicGuard tunnels utilized by VPS’ on these machines were disrupted.

Full service has been restored without the use of these tunnels, while our upstream continues to investigate and troubleshoot the underlying issue.

We appreciate your continued patience and understanding.

Network connectivity is still in the process of being reconfigured for VPS services.

Our upstream provider has informed us that they are performing emergency network maintenance in order to implement critical routing changes and upgrades. A maximum service downtime of 30 minutes is expected as the maintenance is being completed. Thank you for your patience and understanding.

We are aware that billing is back offline and offline VA game servers are not rebooting - our team is investigating further.

Our fiber link has been replaced and access to all services (Game Panel, Billing, VA GAME) have been restored. We are continuing to monitor the network closely.

We have an onsite technician working on restoring network connectivity. Thank you for your continued patience.

This incident has been resolved (a patch has been applied to the network router and traffic has been stable for the past few hours)

Network connectivity has been restored to all machines

Maintenance on RN68-GAME has been completed.

Maintenance on RN68-GAME (final machine) has started.

RN53-GAME Maintenance has been completed.

File migration for RN53-GAME servers is still ongoing. Thank you for your continued patience.

RN71-GAME Dallas servers are back online. RN53-GAME is still in progress.

RN68-GAME will be completed tomorrow @ 7AM EST so our infrastructure team can complete the upgrade during non-peak hours.

Maintenance on RN53 and RN71 has started.

RN55-GAME server upgrades have been completed.

File transfer is 85% complete for RN55 Dallas servers.

Maintenance has been completed on RN69-GAME servers.

Maintenance for the following Dallas machines has started:

RN55-GAME
RN69-GAME

RN64-GAME and RN65-GAME servers are back online.

Upgrades for the following nodes will be completed next week:

RN55-GAME: Monday @ 7AM EST
RN69-GAME: Monday @ 7AM EST

RN53-GAME: Tuesday @ 7AM EST
RN68-GAME: Tuesday @ 7AM EST
RN71-GAME: Tuesday @ 7AM EST

All servers on RN64-GAME are back online on the upgraded hardware and network. File transfer is still ongoing for RN65-GAME servers.

Thank you for your patience and don't hesitate to reach out to us through a support ticket with any questions or concerns.