RocketNode - Notice history

All Dallas systems are back online. Please open a ticket if you are still experiencing any issues.

The budget nodes and RN32/33 are back online. We are waiting on RN28/29.

Dallas VPS node #3 is back online

Dallas VPS nodes #1 & #2 are back online. You will likely need to reboot your VPS via the client area before its accessible

We are still waiting on the PDUs for RN28-33, RN1-BG-DAL, RN2-BG-DAL, and Dallas VPS nodes 1-3 to recover. All other Dallas systems should be operational.

The CPU and power supply on this machine were replaced and the system is back online. We'll keep monitoring this system closely.

The machine has powered itself off again. Our provider has sent the techs on site to investigate further.

Our provider found this machine was having thermal issues so they added an additional fan and raised the fan speed to increase overall airflow. This machine is back online and being monitored closely.

This incident has been resolved. Please open a ticket if you are facing any issues.

RN26 has had network and IPMI connectivity restored. New IPs for these machines can be located on your game panel.

Internet connectivity appears to have been restored to this machine. We will continue to monitor it.

RN32/33 had its operating system installed onto a new drive. Everything appears to be functioning properly but we will monitor this system closely.

Our provider is de-racking this system in order to perform a drive check. We will provide further updates as we hear from them.

We are still waiting for a response from our provider regarding the RN32/33 machine. It appears the system is missing its OS drive, but we are waiting for confirmation.

All machines in the same IP space as RN32/33 also appear to be impacted (RN26/RN28/RN29)

All RN63 clients have been transferred to our new London RN66 machine while we diagnose this machine further.

Our provider has restored access to the machine and we are monitoring it closely.

The machine is continuing to lock up on us. We're waiting on the London datacenter we work with to give us an update regarding this issue as it appears to be hardware related.

The node regained network connectivity but we are still having our provider investigate the issue.

Our provider implemented a fix and we are currently monitoring the machine

Our provider let us know that they will send someone on site tomorrow morning (8AM EST) to diagnose the issue further.

Our provider has acknowledged the issue and has their network team investigating further.