RocketNode - Connection issues affecting Ashburn and Dallas – Incident details

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Connection issues affecting Ashburn and Dallas

ResolvedDegraded performance52 hours 11 minutes

Affected

Locations

Degraded performance from 5:40 AM to 9:51 AM

Dallas

Degraded performance from 5:40 AM to 9:51 AM

Ashburn

Degraded performance from 5:40 AM to 9:51 AM

  • ResolvedUTC

    We have worked closely with CosmicGuard to identify and resolve the underlying issue, and all related problems should now be resolved. This incident primarily affected servers created during a specific timeframe and did not impact all services.

    If you are still experiencing any issues, please contact our support team. We appreciate your patience and cooperation while we worked toward a resolution.

  • InvestigatingUTC

    We are investigating reports of players being unable to join servers and experiencing timeouts while fetching resources. The issue originates with our upstream provider, CosmicGuard. We are awaiting a fix from their team and will provide updates as they become available.