RocketNode - Notice history

All systems operational

Operational

Keymaster - Operational

Platform Server (FXServer) - Operational

Client authentication (CnL) - Operational

Notice history

View current status

May 2024

Dallas VPS & Game Server Outage
ResolvedMajor outage30 hours 20 minutes
  • ResolvedUTC

    All Dallas systems are back online. Please open a ticket if you are still experiencing any issues.

  • UpdateUTC

    The budget nodes and RN32/33 are back online. We are waiting on RN28/29.

  • UpdateUTC

    Dallas VPS node #3 is back online

  • UpdateUTC

    Dallas VPS nodes #1 & #2 are back online. You will likely need to reboot your VPS via the client area before its accessible

  • MonitoringUTC

    We are still waiting on the PDUs for RN28-33, RN1-BG-DAL, RN2-BG-DAL, and Dallas VPS nodes 1-3 to recover. All other Dallas systems should be operational.

  • InvestigatingUTC

    All Dallas game servers are offline and some VPS nodes as well. The facility we use currently has no power. We will update you as more information is sent our way.

RN64-GAME Texas Outage
ResolvedPartial outage28 hours 40 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    The CPU and power supply on this machine were replaced and the system is back online. We'll keep monitoring this system closely.

  • InvestigatingUTC

    The machine has powered itself off again. Our provider has sent the techs on site to investigate further.

  • MonitoringUTC

    Our provider found this machine was having thermal issues so they added an additional fan and raised the fan speed to increase overall airflow. This machine is back online and being monitored closely.

  • InvestigatingUTC

    We are currently communicating with our provider as this machine isn't powering on. They will have the system de-racked for further inspection as they believe the power supply failed. We'll keep you posted and apologize for the inconvenience this has caused.

Apr 2024

No notices reported this month

Mar 2024

Dallas RN26/28/29/32/33 Network Outage
ResolvedPartial outage43 hours 23 minutes
  • ResolvedUTC

    This incident has been resolved. Please open a ticket if you are facing any issues.

  • UpdateUTC

    RN26 has had network and IPMI connectivity restored. New IPs for these machines can be located on your game panel.

  • IdentifiedUTC

    We apologize for the delayed update regarding this issue. One of our Dallas providers had a subnet revoked resulting in our machines along with others using IPs in the same block to lose network connectivity. All machines with this provider have been updated to new IPs with the exception of RN26. We are currently waiting for IPMI access on this machine.

Dallas1 VPS Node Outage
ResolvedPartial outage27 hours 12 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    Internet connectivity appears to have been restored to this machine. We will continue to monitor it.

  • InvestigatingUTC

    Our provider is investigating this incident. Other customers appear to be impacted

RN32-33 Outage
ResolvedDegraded performance82 hours 28 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    RN32/33 had its operating system installed onto a new drive. Everything appears to be functioning properly but we will monitor this system closely.

  • UpdateUTC

    Our provider is de-racking this system in order to perform a drive check. We will provide further updates as we hear from them.

  • UpdateUTC

    We are still waiting for a response from our provider regarding the RN32/33 machine. It appears the system is missing its OS drive, but we are waiting for confirmation.

  • IdentifiedUTC

    All machines in the same IP space as RN32/33 also appear to be impacted (RN26/RN28/RN29)

  • InvestigatingUTC
    We are currently investigating this incident.
RN63-GAME Outage
Resolved316 hours 57 minutes
  • ResolvedUTC
    This incident has been resolved.
  • UpdateUTC

    All RN63 clients have been transferred to our new London RN66 machine while we diagnose this machine further.

  • MonitoringUTC

    Our provider has restored access to the machine and we are monitoring it closely.

  • IdentifiedUTC

    The machine is continuing to lock up on us. We're waiting on the London datacenter we work with to give us an update regarding this issue as it appears to be hardware related.

  • MonitoringUTC

    The node regained network connectivity but we are still having our provider investigate the issue.

  • InvestigatingUTC

    RN63 lost network connectivity. We are investigating the cause.

RN56 Singapore Outage
ResolvedPartial outage288 hours 48 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    Our provider implemented a fix and we are currently monitoring the machine

  • UpdateUTC

    Our provider let us know that they will send someone on site tomorrow morning (8AM EST) to diagnose the issue further.

  • IdentifiedUTC

    Our provider has acknowledged the issue and has their network team investigating further.

  • InvestigatingUTC
    We are currently investigating this incident.

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Mar 2024 to May 2024

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