RocketNode - Notice history

All systems operational

Operational

Keymaster - Operational

Platform Server (FXServer) - Operational

Client authentication (CnL) - Operational

Notice history

Apr 2025

Game Panel / Billing / VA Game Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are aware that billing is back offline and offline VA game servers are not rebooting - our team is investigating further.

  • Monitoring
    Monitoring

    Our fiber link has been replaced and access to all services (Game Panel, Billing, VA GAME) have been restored. We are continuing to monitor the network closely.

  • Update
    Update

    We have an onsite technician working on restoring network connectivity. Thank you for your continued patience.

  • Investigating
    Investigating

    Our fiber link is currently down. We are currently investigating further with our upstream.

Dallas Network Outage
  • Resolved
    Resolved

    This incident has been resolved (a patch has been applied to the network router and traffic has been stable for the past few hours)

  • Update
    Update

    Network connectivity has been restored to all machines

  • Investigating
    Investigating

    We are currently being impacted by a widespread network outage stemming from one of our upstream providers in Dallas.

    Our team will provide an update here when we receive further details and when network connectivity has been restored. We appreciate your patience.

    Impacted Nodes:

    Game Servers RN26, RN28, RN32, RN33, RN73, RN74, RN75, and BG-DAL-1
    VPS Systems Dallas1, Dallas2, and Dallas3

Scheduled Maintenance - Dallas
  • Resolved
    Resolved

    Maintenance on RN68-GAME has been completed.

  • Update
    Update

    Maintenance on RN68-GAME (final machine) has started.

  • Update
    Update

    RN53-GAME Maintenance has been completed.

  • Update
    Update

    File migration for RN53-GAME servers is still ongoing. Thank you for your continued patience.

  • Update
    Update

    RN71-GAME Dallas servers are back online. RN53-GAME is still in progress.

    RN68-GAME will be completed tomorrow @ 7AM EST so our infrastructure team can complete the upgrade during non-peak hours.

  • Update
    Update

    Maintenance on RN53 and RN71 has started.

  • Update
    Update

    RN55-GAME server upgrades have been completed.

  • Update
    Update

    File transfer is 85% complete for RN55 Dallas servers.

  • Monitoring
    Monitoring

    Maintenance has been completed on RN69-GAME servers.

  • Investigating
    Investigating

    Maintenance for the following Dallas machines has started:

    RN55-GAME
    RN69-GAME

  • Update
    Update

    RN64-GAME and RN65-GAME servers are back online.

    Upgrades for the following nodes will be completed next week:

    RN55-GAME: Monday @ 7AM EST
    RN69-GAME: Monday @ 7AM EST

    RN53-GAME: Tuesday @ 7AM EST
    RN68-GAME: Tuesday @ 7AM EST
    RN71-GAME: Tuesday @ 7AM EST

  • Monitoring
    Monitoring

    All servers on RN64-GAME are back online on the upgraded hardware and network. File transfer is still ongoing for RN65-GAME servers.

    Thank you for your patience and don't hesitate to reach out to us through a support ticket with any questions or concerns.

  • Investigating
    Investigating

    Dear RocketNode Client,

    We're pleased to announce that our team will be performing scheduled upgrades to machines at our Dallas location. These upgrades include increased memory and storage capacity, as well as the addition of CosmicGuard DDoS Protection, boosting the performance and reliability of our systems. Maintenance will begin at the specified time for each system, and is expected to be completed by early afternoon on the same day.

    RN64-GAME: Thursday @ 7AM EST
    RN65-GAME: Thursday @ 7AM EST


    RN55-GAME: Monday @ 7AM EST
    RN69-GAME: Monday @ 7AM EST

    RN53-GAME: Tuesday @ 7AM EST
    RN68-GAME: Tuesday @ 7AM EST
    RN71-GAME: Tuesday @ 7AM EST

    We truly appreciate your patience and understanding as we complete these upgrades. Don't hesitate to open a ticket with our team with any questions or concerns. Thank you!

Mar 2025

No notices reported this month

Feb 2025

RN71-GAME (Dallas) Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    RN71-GAME (Dallas) is racked and back online. We will continue to monitor this machine on our end.

  • Identified
    Identified

    This machine is being installed back in the rack shortly. Upgrades were made to the PSU and cooling system.

  • Investigating
    Investigating

    Our team has noticed that this machine is powered off. This machine will be pulled from the rack shortly for further analysis.

System Reboot - Bad CFX Update
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    London, Germany, Singapore, and Sydney have had the update take effect. We will continue monitoring all locations closely.

  • Monitoring
    Monitoring

    All Virginia game servers have been rebooted and CPU usage has stabilized. We will begin rebooting game servers in other locations shortly.

  • Update
    Update

    Approximately half of VA game servers have been rebooted. We expect to have the rest fully rebooted within an hour. Thank you for your patience.

  • Identified
    Identified

    Virginia servers are in the process of being rebooted. All servers with artifact version set to 'latest' with auto-update enabled will be rolled back to version '12911' from last week.

  • Monitoring
    Monitoring

    All Dallas game server machines have been rebooted - reverting anyone with artifact version set to 'latest' with auto-update enabled to '12911'

  • Identified
    Identified

    Hi all, our team has been been reviewing system metrics across all our locations and noticed a significant spike in CPU usage in the past week. We've determined that newer CFX builds are taxing the CPUs on our systems much more than previous ones due to a bad update. We are seeing upwards of 90-100% CPU usage compared to 25-30% from before the most recent builds.

    Action being taken:
    We are rolling back all servers which have their artifact version set to 'latest' and auto-update enabled to version '12911' from last week.

    We will begin the rollback process with our Dallas servers shortly, and will continue to deploy this fix across additional locations.

    We appreciate your cooperation and patience as our goal is to provide a smooth gameplay experience for everyone.

RN32/33 (Dallas) Update
  • Resolved
    Resolved

    The system update has been complete and servers using the latest artifact (with auto-update enabled) have been reverted to version 12911

  • Update
    Update

    This system is being rebooted now

  • Identified
    Identified

    Our infrastructure team is pushing an update to this machine. The system will need to reboot in the process. We will post here once the reboot has been pushed.

Path.net Instability
  • Resolved
    Resolved

    The migration to CosmicGuard has been completed. Game-specific filters for FiveM, Minecraft, and other games have been implemented for Virginia game servers, along with updated firewall rules, helping to provide additional layers of protection.

  • Update
    Update

    All Virginia VPS' are now being routed through CosmicGuard DDoS mitigation. Our team will continue to monitor traffic closely.

  • Update
    Update

    All London VPS' are now being routed through CosmicGuard. We will proceed shortly with migrations for Virginia VPS services.

    If you have any questions or concerns don't hesitate to open a ticket with our team!

  • Monitoring
    Monitoring

    Our websites and VA game servers have been all migrated over to our new ISP/DDoS mitigation provider, CosmicGuard.

    We will begin moving the last of our infrastructure behind Path.net's network to CosmicGuard shortly, beginning with London VPS services.

    London VPS clients may experience a brief connection drop as we begin migrating traffic through our new provider.

  • Update
    Update

    Our team is seeing high packet loss through Path.net's network. We have been in contact with another vendor for DDoS mitigation and will have more details regarding the migration later this week. Thank you for your cooperation and understanding.

  • Investigating
    Investigating

    We are seeing high packet loss from Path.net's network. We are working alongside their team to get this resolved as soon as possible. Thank you for your patience.

Network Instability
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    An update to the Virginia network has been pushed and our team is continuing to monitor network traffic closely. If you are still having trouble getting your server back online please open a ticket with our support team. Thank you!

  • Investigating
    Investigating

    Our team is aware of network instability impacting our Virginia location. We're actively working towards a solution and appreciate your maturity and patience as we aim to have this resolved by the morning. More updates to come.

Feb 2025 to Apr 2025

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