RocketNode - Notice history

This incident has been resolved. Please open a ticket if you are facing any issues.

RN26 has had network and IPMI connectivity restored. New IPs for these machines can be located on your game panel.

Internet connectivity appears to have been restored to this machine. We will continue to monitor it.

RN32/33 had its operating system installed onto a new drive. Everything appears to be functioning properly but we will monitor this system closely.

Our provider is de-racking this system in order to perform a drive check. We will provide further updates as we hear from them.

We are still waiting for a response from our provider regarding the RN32/33 machine. It appears the system is missing its OS drive, but we are waiting for confirmation.

All machines in the same IP space as RN32/33 also appear to be impacted (RN26/RN28/RN29)

All RN63 clients have been transferred to our new London RN66 machine while we diagnose this machine further.

Our provider has restored access to the machine and we are monitoring it closely.

The machine is continuing to lock up on us. We're waiting on the London datacenter we work with to give us an update regarding this issue as it appears to be hardware related.

The node regained network connectivity but we are still having our provider investigate the issue.

Our provider implemented a fix and we are currently monitoring the machine

Our provider let us know that they will send someone on site tomorrow morning (8AM EST) to diagnose the issue further.

Our provider has acknowledged the issue and has their network team investigating further.

All transfers have been completed

There is roughly another 700GB to transfer over to the new machine from RN27. 1TB has already been processed

The last of the transfers are being completed. RN27 servers are in the process of being transferred to our new 7950x machines.

Transfers from RN45 to RN65 have completed.

Customers on RN45 will be transferred to RN65 starting at 9AM EST as part of our Dallas 7950x server upgrade.

Dallas customers on RN30 are in the processed of being transferred to RN64

Transfers to RN64 from RN44 have completed.

Our provider implemented a fix and are we are monitoring this system closely.

Our provider has restored network connectivity

This incident has been resolved.

Our provider implemented a fix and we are monitoring this system

This incident has been resolved.

Upstream implemented a fix and we are monitoring the system

This incident has been resolved.

We've restored the billing panel, game panel, and VA game servers on our backup internet connection.

We're working on restoring panel, billing, and VA game servers on our backup internet provider

This incident has been resolved.

Our mitigation experts are currently monitoring our network closely. Everything should be back online.