RocketNode - Notice history

All systems operational

Operational

Keymaster - Operational

Platform Server (FXServer) - Operational

Client authentication (CnL) - Operational

Notice history

View current status

May 2025

No notices reported this month

Apr 2025

Game Panel / Billing / VA Game Outage
ResolvedMajor outage21 hours 14 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    We are aware that billing is back offline and offline VA game servers are not rebooting - our team is investigating further.

  • MonitoringUTC

    Our fiber link has been replaced and access to all services (Game Panel, Billing, VA GAME) have been restored. We are continuing to monitor the network closely.

  • UpdateUTC

    We have an onsite technician working on restoring network connectivity. Thank you for your continued patience.

  • InvestigatingUTC

    Our fiber link is currently down. We are currently investigating further with our upstream.

Dallas Network Outage
ResolvedPartial outage6 hours 5 minutes
  • ResolvedUTC

    This incident has been resolved (a patch has been applied to the network router and traffic has been stable for the past few hours)

  • UpdateUTC

    Network connectivity has been restored to all machines

  • InvestigatingUTC

    We are currently being impacted by a widespread network outage stemming from one of our upstream providers in Dallas.

    Our team will provide an update here when we receive further details and when network connectivity has been restored. We appreciate your patience.

    Impacted Nodes:

    Game Servers RN26, RN28, RN32, RN33, RN73, RN74, RN75, and BG-DAL-1
    VPS Systems Dallas1, Dallas2, and Dallas3

APR23
Scheduled Maintenance - Dallas
ResolvedMaintenance167 hours 27 minutes
  • ResolvedUTC

    Maintenance on RN68-GAME has been completed.

  • UpdateUTC

    Maintenance on RN68-GAME (final machine) has started.

  • UpdateUTC

    RN53-GAME Maintenance has been completed.

  • UpdateUTC

    File migration for RN53-GAME servers is still ongoing. Thank you for your continued patience.

  • UpdateUTC

    RN71-GAME Dallas servers are back online. RN53-GAME is still in progress.

    RN68-GAME will be completed tomorrow @ 7AM EST so our infrastructure team can complete the upgrade during non-peak hours.

  • UpdateUTC

    Maintenance on RN53 and RN71 has started.

  • UpdateUTC

    RN55-GAME server upgrades have been completed.

  • UpdateUTC

    File transfer is 85% complete for RN55 Dallas servers.

  • MonitoringUTC

    Maintenance has been completed on RN69-GAME servers.

  • InvestigatingUTC

    Maintenance for the following Dallas machines has started:

    RN55-GAME
    RN69-GAME

  • UpdateUTC

    RN64-GAME and RN65-GAME servers are back online.

    Upgrades for the following nodes will be completed next week:

    RN55-GAME: Monday @ 7AM EST
    RN69-GAME: Monday @ 7AM EST

    RN53-GAME: Tuesday @ 7AM EST
    RN68-GAME: Tuesday @ 7AM EST
    RN71-GAME: Tuesday @ 7AM EST

  • MonitoringUTC

    All servers on RN64-GAME are back online on the upgraded hardware and network. File transfer is still ongoing for RN65-GAME servers.

    Thank you for your patience and don't hesitate to reach out to us through a support ticket with any questions or concerns.

  • InvestigatingUTC

    Dear RocketNode Client,

    We're pleased to announce that our team will be performing scheduled upgrades to machines at our Dallas location. These upgrades include increased memory and storage capacity, as well as the addition of CosmicGuard DDoS Protection, boosting the performance and reliability of our systems. Maintenance will begin at the specified time for each system, and is expected to be completed by early afternoon on the same day.

    RN64-GAME: Thursday @ 7AM EST
    RN65-GAME: Thursday @ 7AM EST


    RN55-GAME: Monday @ 7AM EST
    RN69-GAME: Monday @ 7AM EST

    RN53-GAME: Tuesday @ 7AM EST
    RN68-GAME: Tuesday @ 7AM EST
    RN71-GAME: Tuesday @ 7AM EST

    We truly appreciate your patience and understanding as we complete these upgrades. Don't hesitate to open a ticket with our team with any questions or concerns. Thank you!

Mar 2025

No notices reported this month

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