RocketNode - Notice history

Dallas experiencing degraded performance

Operational

Keymaster - Operational

Platform Server (FXServer) - Operational

Client authentication (CnL) - Operational

Notice history

Dec 2024

RN65-GAME Dallas Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    We are no longer seeing packet loss occurring on this node. We will continue to monitor networking for this machine closely.

  • Update
    Update

    We are seeing some packet loss still occurring on this machine. The network technicians have been notified and we are awaiting further details.

  • Monitoring
    Monitoring

    2PM EST - Network connectivity to this machine has been restored. Our provider was mitigating an attack and put additional filtering in place to bring our machine back online. We will continue monitoring this node closely.

  • Investigating
    Investigating

    We are currently working with our upstream provider to resolve a network issue affecting this node. Their datacenter technicians are currently diagnosing the problem and we are awaiting further details. We appreciate your patience and understanding.

Nov 2024

RN68-GAME Dallas Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The data center technicians have replaced the motherboard, CPU, and power supply to bring this system back online and ensure stability.

    All game servers on this node are now accessible. Don’t hesitate to open a ticket with any further questions or concerns. Thank you for your understanding and patience.

  • Investigating
    Investigating

    We are currently investigating this incident further with our provider as the machine is unresponsive to power actions. We will post an update once we have more information.

Oct 2024

Dallas RN69-GAME Downtime
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The data center has re-racked this system with a new motherboard. It is rebooting as we speak.

    Thank you for your patience and we’ll continue monitoring this system closely.

  • Update
    Update

    This system has been pulled by the data center for further analysis

  • Investigating
    Investigating

    We're currently investigating this further with our provider - The system is currently unresponsive

Oct 2024 to Dec 2024

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